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1. Ticket sections are all STANDING.
2. Prices are exclusive of processing fee on our website. You can pay through GCASH and all major credit cards.
3. 10 yrs old above are allowed in the event with an adult companion.
#AMF2025 #AURORAMUSICFESTIVAL #EPICEVENTS
FAQs & Reminders
1. Ticket sections are all STANDING.
2. Prices are exclusive of processing fee on our website. You can pay through GCASH and all major credit cards.
3. 10 yrs old above are allowed in the event with an adult companion.
#AMF2025 #AURORAMUSICFESTIVAL #EPICEVENTS
Ticket
Where to buy tickets?
🎇 AURORA CEBU FESTIVAL NOVEMBER 22, 2025 🎇
You may purchase tickets at our official website: https://ticket.epiceventsph.com via GCash and Credit Card. 😉
You may purchase tickets at our official website: https://ticket.epiceventsph.com via GCash and Credit Card. 😉
- 🎟️ PLATINUM: ₱5000
- 🎟️ SVIP: ₱3000
- 🎟️ GOLD: ₱1000
Where else can I buy tickets (SM Tickets)?
Tickets are also available at www.smtickets.com or at SM Stores/Cinemas.
For concerns:
For concerns:
- ☎️ 8470-2222
- 📱 0917-870-2222
- 📧 customercare@smtickets.com
How to print your tickets?
From our website: Tickets are sent to your email. Ensure your email address is correct and print the ticket on clean bond paper.
From SM Tickets: Print the email voucher and claim the actual ticket at SM Cinemas or Stores.
From SM Tickets: Print the email voucher and claim the actual ticket at SM Cinemas or Stores.
Are e-tickets allowed?
No. Only printed tickets are allowed. Kindly print your ticket for a faster and hassle-free queueing experience.
Can we change or upgrade our ticket section?
Changes or upgrades to ticket sections are not allowed. Please ensure you choose the correct section before confirming your purchase.
Validity of Ticket
🎟️ ALL TICKETS are valid ALL DAY at the festival grounds!
Access includes: the concert, concessionaire zone, and hot air balloon area. Kitakits!! 🎈🎶
Access includes: the concert, concessionaire zone, and hot air balloon area. Kitakits!! 🎈🎶
Upon purchasing tickets for a group
Each ticket has a unique QR code. You may input one name for all tickets in your group. Super convenient!
Basic Information
When is Aurora Music Festival Cebu happening?
Greetings from Aurora Music Festival!
The music fest will be held on November 22, 2025 at Citi de Mare grounds.
Venue map and parking locations will be posted in the following weeks. See you! <3
The music fest will be held on November 22, 2025 at Citi de Mare grounds.
Venue map and parking locations will be posted in the following weeks. See you! <3
What ages are allowed during the event?
Greetings from Aurora Music Festival!
Only minors age 10–17 years old are allowed. Ages 10 below are NOT allowed.
Minors must be accompanied by a guardian in the same ticket section (1:1 ratio). Both adult and child must be ticket holders.
Only minors age 10–17 years old are allowed. Ages 10 below are NOT allowed.
Minors must be accompanied by a guardian in the same ticket section (1:1 ratio). Both adult and child must be ticket holders.
PWD / Senior Citizen
Greetings from Aurora Music Festival!
We allow PWD and Senior Citizens.
Pregnant women are not advised to attend for safety reasons (outdoor event). Thank you!
We allow PWD and Senior Citizens.
Pregnant women are not advised to attend for safety reasons (outdoor event). Thank you!
Should we bring an ID during the event?
Yes, a valid ID is a must! Please see our separate post on things to bring. Thank you!
Will there be enough entrances?
Yes, there will be multiple entrance lanes for a hassle-free queue. See you soon!
What time should we arrive?
Gates open at 3 PM.
Please wait for the final announcement in the coming months for updates.
Latecomers will still be catered. Different entrances/exits are provided per ticket section.
Please wait for the final announcement in the coming months for updates.
Latecomers will still be catered. Different entrances/exits are provided per ticket section.
No re-entry!
One-time entry only at the Venue Arc Entrance. No re-entry. Thank you!
Will there be enough portalets?
Yes! There will be enough portalets across all sections, parking areas, entrances, and exits. Thank you!
Will there be a baggage counter?
There will be no baggage counter during the event.
Aurora Music Festival will not be liable for any loss or damage. Please watch your belongings at all times. Thank you!
Aurora Music Festival will not be liable for any loss or damage. Please watch your belongings at all times. Thank you!
Are pets allowed?
🚫 Pets are NOT allowed inside the event grounds. 🚫
Can we bring outside food and drinks?
🚫 Outside food and drinks are not allowed.
Food concessionaires will be available inside the venue.
Food concessionaires will be available inside the venue.
Can we bring a tent?
🚫 Tents are not allowed.
Please refer to our separate post for a list of prohibited items.
Please refer to our separate post for a list of prohibited items.
Can we bring a chair?
🚫 Any kind of chair is NOT allowed.
You may bring a small picnic mat instead.
You may bring a small picnic mat instead.
Camera guidelines
- 🚫 Drones are NOT allowed.
- 🚫 Professional DSLR cameras are NOT allowed.
- ✅ Personal vlogging cams like Instax or GoPro are allowed.
Can we park nearby to watch the festival?
🚫 Traffic marshals will check ticket validity before entering the premises.
Please secure your ticket ahead.
Please secure your ticket ahead.
Schedule
Schedule and set times will be posted soon!
Follow our official page for updates ☺️
Follow our official page for updates ☺️
How to be a food concessionaire?
Our slots are full for now. You can send your intention to:
auroraconcessionaires@gmail.com
We'll put you on the waitlist. Thank you!
auroraconcessionaires@gmail.com
We'll put you on the waitlist. Thank you!
How to be a sponsor?
For sponsorships, email us at:
aurorasponsorship@gmail.com 😀
aurorasponsorship@gmail.com 😀
Is there a medical/emergency team on-site?
Yes! Safety first. A dedicated medical and emergency response team will be on-site and ready to assist. 🚑🩺
Hot Air Balloon
What time does the hot air balloons operate?
Greetings from Aurora Festival!
The balloon will operate depending on the weather.
Our professional pilots will try their best to tether.
Night glow starts from 5 PM onwards.
Thank you!
The balloon will operate depending on the weather.
Our professional pilots will try their best to tether.
Night glow starts from 5 PM onwards.
Thank you!
Hot Air Balloon
Greetings from Aurora Festival!
We do not allow riding the hot air balloons.
The balloons are for background display only during the music festival. Thank you!
We do not allow riding the hot air balloons.
The balloons are for background display only during the music festival. Thank you!
Ticket Refunds & UPgrades
EPIC EVENTS Website: Upgrade or Refund Options
📢 ANNOUNCEMENT:
Attendees who wish to use their 2023 Cebu Aurora Unrefunded tickets for 2025 Cebu Aurora (November 22, 2025), please follow these steps:
Option A: Use your unrefunded ticket with FREE upgrade!
Option B: Request for Refund
Email: info@epiceventsph.com
Subject:
Send the following:
🙏 Thank you for understanding!
Attendees who wish to use their 2023 Cebu Aurora Unrefunded tickets for 2025 Cebu Aurora (November 22, 2025), please follow these steps:
Option A: Use your unrefunded ticket with FREE upgrade!
- SVIP ➜ PLATINUM
- GOLD ➜ SVIP
- SILVER ➜ GOLD
- Name
- Email Address used during purchase
- Ticket Numbers
- Section
- Contact Number
- Attach photo of the ticket if purchased via EPIC EVENTS Website
Option B: Request for Refund
Email: info@epiceventsph.com
Subject:
Refund ticketSend the following:
- Name
- Email Address used during purchase
- Ticket Numbers
- Section
- Contact Number
- GCash Name
- GCash Number
- Attach photo of the ticket if purchased via EPIC EVENTS Website
🙏 Thank you for understanding!
SM Ticket Refund
Hi! Only tickets bought from our website are eligible for upgrade or refund.
🎫 If you bought your ticket via SM Tickets, only SM Tickets can issue your refund.
For SM Ticket concerns, contact:
🎫 If you bought your ticket via SM Tickets, only SM Tickets can issue your refund.
For SM Ticket concerns, contact:
- ☎️ 8470-2222
- 📱 0917-870-2222